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PRIVACY POLICY

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The Use of the Website is also governed by our Privacy Policy below.

  1. At Dogileptic, we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us. This privacy policy contains an explanation of what happens to any personal data that you choose to provide to us, or that we collect from you whilst you visit this site. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Laws). We do occasionally update this policy so please do return and review this policy from time to time.

  2. For the purposes of Data Protection Laws, Dogileptic Limited is your data controller.

    1. “Data Protection Laws” means the European Union’s General Data Protection Regulation 2016/679 and the UK GDPR. The UK GDPR is the UK’s version of the EU GDPR which has been amended and transposed into UK law by way of the Data Protection Act 2018 and the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 (SI 2019/419)).

  3. Information We Collect:

    1. In running and operating this Website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:

      1. 3.1.1.We collect and store the information which you give us via forms on our Website or apps - such as your name, address, email address, phone number (“contact data”) - or when communicating with us by email, or in some other way.

      2. 3.1.2.We may also collect and store your IP address (“customer behaviour data”) to improve your shopping experience by suggesting suitable products for you, based on previous purchases.

      3. 3.1.3.We collect your bank card details (payment information) in order to process payments and refunds.

      4. 3.1.4.We collect survey data (biannual survey, etc.) which can include household makeup (number or kids and age bracket), age (bracket not birthday), gender and food preferences/allergies in order to understand how we are serving different types of customers and what we need to do to improve their experience.

    2. 3.2.Under the Data Protection Laws, we will use the lawful basis of “contractual”, where we use contact and payment data to fulfil orders. When we use contact, survey, or customer behaviour data for marketing reasons, the lawful basis will be “consent”, or “legitimate interest”. If you would like further information, please contact us using the details within this privacy notice.

  1. The information we collect is used in the following way:

    1. We use “contact data” to provide our services : e.g. send service messages, communicate to you about your account/orders and to fulfil orders. We use “payment information” to process payments and refunds.

    2. If you have given permission, we may use your “contact data” to send you marketing emails, mails, calls or SMS with details of our, or third party goods or services which may be of interest to you, including information about special offers or promotions. We may use information we collect on you to recommend you recipes and to improve our service for you and other customers.

    3. We may use your IP address to recognise you when you visit, or return to our Website or apps. This allows us to track anonymised traffic and usage patterns, prevent or detect fraud and help us improve our service. We may use cookies to do this.

    4. If you supply us with a friend’s email address for the "Refer A Friend" programme, we will use that email address to send a special offer to your friend. We will provide your name in the offer email to your friend, so that they know where we got their contact details from.

    5. We retain your data during a period of 36 months after the last order. We do that in order to comply with legal obligations, enforce our terms and conditions, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law.

    6. The information that we collect is stored on our database. By submitting your personal data, you agree to this transfer, storing or processing. We will only transfer your data outside of the UK and/or the EEA in compliance with the Data Protection Laws and provided appropriate or suitable safeguards are in place to protect your data.

  2. We may allow access to your personal data by third parties who supply us with a service. Examples include e-commerce platform providers, couriers (to enable delivery of goods), website hosts, content delivery networks and businesses which assist us in undertaking communications or monitoring our Website. We share your payment information with our payment gateway in order to process the payments of your orders and any potential refund, your contact details with wix in order to send our newsletter, and your contact details with Tide to issue our clients with invoices for services we provide them with. Your personal data may be supplied by our payment partners to relevant third parties including credit reference and fraud prevention agencies, who may keep a record of that information. We may disclose personal data so far as reasonably necessary if we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if there has been a complaint about content posted by you, or if we are required to do so by law or appropriate authority.

  3. You have the right to request a copy of your information, to rectify your information, to opt out from marketing communications and to request the deletion of your information. Below, we describe the processes for making these requests.

  4. Update / rectify your information: You can easily correct/change the following personal information on by emailing hello@dogileptic.com to notify us of any changes.

  5. Opt out of marketing communications: You can easily opt out by emailing us at hello@dogileptic.com

  6. Access your information: You have the right to request personal data that we hold about you, subject to us reserving the right to withhold such data to the extent permitted by law. Contact us at hello@dogileptic.com.

  7. Delete your information: You have the right to request to delete all the personal data that we hold about you. Contact us at hello@dogileptic.com.

  8. If you wish to contact us about anything to do with your data and Dogileptic, please Contact us at hello@ hello@dogileptic.com.or write to us at Dogileptic,

  9. For information about your rights under UK data protection laws, see the website of the UK Information Commissioner. You can report any concern to the ICO by clicking here.

  10. If you have any questions or queries relating to this privacy policy, please contact us.

COOKIE POLICY

  1. Our website uses cookies to help analyse how users use the site and to help us improve our service. This allows us to continue our mission of tackling food waste, helping farmers get a fair return for the produce they grow and providing consumers with fresh and healthy produce. Below you will find out all the information about how we use cookies.

  2. If you want to find out more about how we deal with your personal data, then please see our Privacy Policy (above). We are committed to protecting your right to privacy and respecting your rights, and if you think we ever fall short of this then please do get in touch and let us know and we will be happy to deal with your enquiries.

What is a cookie?

  1. A cookie is a text file that is stored on your computer or mobile device by a website’s server, if you agree.  Only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain anonymous information such as a unique identifier and the site name. Further information on cookies should be available in the help pages of your browser, and most browsers will recognise when a cookie is offered and allow users to control how and when they are accepted. However, you should be aware that if you choose to decline cookies, you may not be able to fully experience all of the features of the Dogileptic Ltd website, and other websites that you choose to visit.

How does Dogileptic Ltd use cookies?

  1. Dogileptic Ltd uses cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We use cookies to provide better functionality of the website by storing your preferences, for example. We also use cookies to help us to improve the performance of our website to provide you with a better user experience. The information we collect using cookies is anonymous. We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site or associate your IP address with any other data held about you. We will not associate any data gathered from this site with any personally identifiable information from any source, unless you explicitly submit that information via a fill-in form on our website.

  2. We may use the following types of cookies on our website:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. 

  • Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies. These are used to recognise you when you return to our software products. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  • Targeting cookies. These cookies record a users visit to a website, the individual pages visited and the links followed. If the cookie is set by a third party (for example, an advertising network) which also monitors traffic on other websites, this type of cookies may also be used to track a users movements across different website and to create profiles of their general online behaviour. Information collected by tracking cookies is commonly used to serve users with targeted online advertising. 

What are the specific cookies that Dogileptic Ltd uses?

  1. As well as some Dogileptic specific cookies we list our below, our website uses Google Analytics, which allows us to recognise and count the number of visitors to our site and to see how visitors move around the site when they are using it. The information generated by the cookie about your use of the website, including IP address, is transmitted to Google. This information is then used to evaluate your use of the website and to compile statistical reports on website activity for Dogileptic Ltd but more information can be found by visiting Google here.

Strictly necessary cookies:

Cookie Name: Log in_SessionId | Type: Session   

This cookie is required to determine the Log in session that is in use. These are temporary cookies used in our websites and application, which helps us identify users, track their activity on specific pages to provide better user experiences. It may also contain details such as your customer name, company name, and email address. These cookies get deleted automatically as soon as you close your browser or leave your session in the app. Session cookies and similar technologies may be used in our website and application in future as well, to improve its quality and to be able to offer you certain features of our application.  
  

Cookies which can improve the website and user experience


Cookie Name: __utma  | Type: Persistent 

This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase. 

  

Cookie Name: __utmb & __utmc  |  Type: Persistent     

  1. The B and C cookies are brothers, working together to calculate how long a visit takes. __utmb takes a timestamp of the exact moment in time when a visitor enters a site, while __utmc takes a timestamp of the exact moment in time when a visitor leaves a site. __utmb expires at the end of the session. __utmc waits 30 minutes, and then it expires. You see, __utmc has no way of knowing when a user closes their browser or leaves a website, so it waits 30 minutes for another page view to happen, and if it doesn’t, it expires.  

 

Cookie Name: __utmx & __utmxx | Type: Persistent   

  1. This cookie is used by Website Optimizer and only set when the Website Optimizer tracking code is installed and correctly configured for your pages. When the optimizer script executes, this cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on your site.   


Cookie Name: __utmz  |  Type: Persistent  
 

  1. __utmz keeps track of where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where they were in the world when you accessed a website. It expires in 15,768,000 seconds – or, in 6 months. This cookie is how Google Analytics knows to whom and to what source / medium / keyword to assign the credit for a Goal Conversion or an Ecommerce Transaction. __utmz also lets you edit its length with a simple customization to the Google Analytics Tracking code.    
     

Cookies which can be used to target or retarget


Cookie Name: Facebook Pixel | Type: Persistent

  1. This cookie keeps track of visitors from Facebook and Instagram to the site and tracks their interaction with the site. You can learn more about it here.   

Cookie Name: LinkedIn Insight Tag | Type: Persistent

  1. This cookie keeps track of visitors from LinekdIn to the site and tracks their interaction with the site. You can learn more about it here. 

Cookie Name: Twitter Universal Website Tag | Type: Persistent

  1. This cookie keeps track of visitors from Twitter to the site and tracks their interaction with the site. You can learn more about it here. 

What if I don’t want cookies?

  1. You can restrict or block web browser cookies which are set on your device through your browser settings.  You can be notified when cookies are sent to your browser, or you can refuse cookies completely. You can also delete existing cookies. The Help function of your browser will tell you how to do this. You can visit www.aboutcookies.org for further information about disabling cookies.

  2. For further information about cookies, visit the Interactive Advertising Bureau (www.iab.net), an industry body that develops standards and guidelines to support online business processes. It has produced a series of web pages that explain how cookies work and how they can be managed.

What if I have any questions?

  1. We hope that we have shared with you all the information you need, but in the event that we haven’t, or if you have any questions then please do not hesitate to contact our appointed Data Protection Officer, Christina Roed, on christina@dogileptic.com.

  2. Dogileptic Ltd. Details

  3. Dogileptic Ltd is a company incorporated in England and Wales and it operates the Website www.dogileptic.com.

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